According to its official website, Hotel Grand Continental Kuala Terengganu claims to be the first class business hotel that provides outstanding services at all times. The hotel is part of the Grand Hotel International hotel chain and it is strategically located in the city centre of Kuala Terengganu. Below is a list of pros and cons to see if this Hotel Grand Continental Kuala Terengganu is a suitable hotel that you can consider to stay in your next trip to Kuala Terengganu.

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Pros

  • Hotel Grand Continental Kuala Terengganu is located nearby to places of interest like Batu Buruk Beach, Chinatown, Pasar Payang, Shahbandar Park and Masjid Terapung (Floating Mosque)
  • It is also located 25 minutes away from Sultan Mahmud Airport
  • The famous Tanjung Jara and Turtle Sanctuary is about 1 hours’ drive away from Hotel Grand Continental Kuala Terengganu
  • It is only 10 minutes’ drive from the hotel to the jetty where you can take a boat to Pulau Redang
  • There are some local food stalls located nearby to the hotel
  • The service staffs are cheerful, friendly and helpful and they will go an extra mile to make you smile and feel at home
  • Some of the hotel guests were fortunate enough to enjoy early check-ins with no additional charges
  • There is a designated indoor car park for hotel guests that are driving in
  • The breakfast buffet is delicious and the restaurant changes their selection of dishes often
  • There is also an outdoor pool and a business centre for business travellers to get their work done
  • Other facilities available at the hotel are 10 meeting rooms that accommodate up to 400 people, conference and banqueting facilities, premium business lounge, courier and faxing services, currency exchange services, smoking area, 24-hours front desk, 24-hours room service, laundry and pressing services, facilities for disabled guests and car rental services
  • For those of you who likes to barbeque, you will be pleased to know that Hotel Grand Continental Kuala Terengganu provides BBQ facilities too
  • The environment within the hotel is also safe as there are CCTVs installed
  • There are 9 different types of rooms that you can choose from including Deluxe Twin, Deluxe Studio, Deluxe Triple, Premium Twin, Premium Studio, Premium Triple, Premium Suite, Presidential Suite and Royal Suite depending on your budget
  • Each of the rooms come with an international direct dial telephone, complimentary wireless broadband internet access, flat-screen TV with satellite channels, air conditioning system, sofa, blackout curtains, mini bar, ironing facilities, coffee and tea making facilities and complimentary 2 bottles of drinking water
  • Each bathroom comes with a bathtub and hairdryer
  • Infants from 0 to 4 years old can stay for free if they are sharing the existing bedding
  • Baby cot is also available free of charge but it is subject to availability
  • Non-smoking rooms are available on the hotel guest’s request but it is also subject to availability
  • Most of the rooms come with refreshing view of the sea
  • Hotel guests staying in Premium Twin, Premium Studio and Premium Triple rooms will be granted exclusive access to the Executive Lounge
  • Hotel guests staying in Premium Suite, Presidential Suite and Royal Suite will be granted exclusive access to the Premium Lounge
  • Hotel guests staying in these type of rooms will also be presented with a complimentary welcoming fruit platter and they can enjoy checking-out later at 3PM with no additional charges

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Cons

  • Some hotel guests said that the front desk staffs are rude and not efficient in dealing with issues faced by the hotel guests
  • Some hotel guests found their rooms to be dirty and not properly cleaned
  • Most of the service staffs have relatively poor English and this disadvantage can lead to many misunderstandings and miscommunications
  • The housekeeping did not clean some of the rooms despite the hotel guests requesting for their hotel rooms to be cleaned up
  • The hotel is old and rooms are dated, tired and some of them has a musky smell
  • Some of the rooms have weak Wi-Fi signals and some guests even complained that the Wi-Fi does not work most of the time